Complaints procedure

We aim to provide an excellent service. If you are unhappy with any aspect of our work, please tell us so that we can put it right.

How to complain

Write to us at AF Coopers & Co, 29 Park Grove Road, Leytonstone, London E11 4PT, or email ammar@afcoopers.co.uk, explaining what has gone wrong and what you would like us to do.

What happens next

• We will acknowledge your complaint promptly, normally within five working days.
• We will look into it and reply in writing, normally within 28 days, explaining what we found and what we will do.
• If we cannot resolve it in that time, we will tell you why and when to expect an answer.